Getting Started
If you are encountering issues with a REALTOR® of Conejo Simi Moorpark Association of REALTORS® (CSMAR), you have FREE options available to you.
Our Ombudsman Program allows for a quick response to your real estate inquiries or issues with a REALTOR®. The role of the Ombudsman is to settle disputes you may have and open the doors of communication. This program is FREE to use.
The Professional Standards Coordinator is happy to answer any questions you may have and guide you in the right direction. Send your questions to Claudia Bugarin, C.A.R. Statewide Professional Standards Consultant, at Claudiab@car.org or 213-739-8351.
File a complaint here: https://www.car.org/mlspro/CAR-Statewide-Professional-Standards
Ombudsman Program
If you are in a dispute with a member of CSMAR, your issue may be resolved through the use of our Ombudsman Program and avoid the lengthy formal complaint process. This program is designed to have an experienced member contact both parties and attempt to resolve the matter in an informal way. This is a FREE service. https://www.car.org/helplines/ombudsman
Ethical Complaints
Open and constructive discussion can often resolve questions or differences between you and your REALTOR® eliminating the need for further action. If you feel the Ombudsman Program is not the right option for you or have a grievance still after participating in the Ombudsman Program, you may file an ethics complaint.
Please keep in mind that only REALTORS® are subject to the Code of Ethics of the National Association of REALTORS® (NAR) and the California Association of REALTORS®’ (C.A.R.) Code of Ethics and Arbitration Manual. See more information from C.A.R. on Ethics Complaints, Arbitration Requests and Related Information and from NAR on Ethics Complaints. NAR’s Code of Ethics and Professional Standards.
If the real estate professional (or his/her broker) you are dealing with is not a REALTOR®, your only recourse may be the state real estate licensing authority also known as the Department of Real Estate.
If you have any questions regarding the filing of your complaint or the information on this page, please contact Claudia Bugarin, C.A.R. Statewide Professional Standards Consultant, at Claudiab@car.org or 213-739-8351.
